IT Project Coordinator

Primary Purpose: Responsible for supporting planning and implementation of strategic initiatives, system enhancements, integration and conversion projects within National General Lender Services. Support Project Management Team with the definition of project scope, plans, goals, deliverables, tasks and resource requirements. Work closely with technology team, operations, technology departments, vendors, other departments and other business resources to document and implement solutions that are effective, informative and support the end users. Essential Duties and Responsibilities:   Coordinate project management activities for small to medium size projects. Contribute to continuous improvement initiatives by assessing effectiveness of current processes, programs and systems to recognize opportunities for standardization, increased efficiency, cost reduction, increased quality and improved project experience. Engage with the business and technical teams to identify potential solutions and provide recommendations and thought leadership. Maintain project plans, project schedules, work hours, budgets and expenditures. Coordinate and organize stakeholder and project meetings. Chair and facilitate meetings where appropriate and distribute minutes to project team members. Document and follow-up on important actions and decisions from meetings. Prepare necessary presentation materials for meetings. Ensure project deadlines are met. Provide administrative support as needed. Develop project strategies. Assess project risks and issues. Provide solutions where applicable. Partner closely with teams to execute solutions and act as a liaison between the customer community and business owners. Provide timely and regular updates as required to stakeholders and senior management. Provide accurate, detailed, and meaningful statistics. Ensure projects adhere to SDLC framework and all documentation is maintained appropriately for each project.   Minimum Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience. 2+ years of experience supporting the Project Management of projects in a technical development environment. Process oriented business experience. Working knowledge of development and testing methodologies. Proven abilities working in Agile, Scrum and Waterfall development environments. Attention to detail with the ability to understand how a process fits into the overall business model. Ability to understand technical functionality and documentation and produce non-technical documentation. Deliver high-quality work, characterized by exactness and completeness. Ability to identify potential problems and escalate as needed. Demonstrated critical thinking skills with a disciplined mindset. Ability to influence others and negotiate effectively. Self-motivated, deadline-driven, ability to support multiple projects with competing priority. Ability to work in a fast paced environment. Work independently with little supervision. Ability to complete assignments with independent thought and action within the scope of assignments. Must possess effective verbal and written communication skills. Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines. Ability to produce well written documents with clearly organized thoughts using proper construction, punctuation and grammar. Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization. Conflict-management skills. Proficient in Microsoft Office (Project, Word, Excel, Outlook, PowerPoint, Visio). Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization. Available for occasional short-term business travel. Able to work evenings and/or weekends as business needs dictate. Ability to follow all company and department policies and procedures. Desired Skills:   3+ years of experience in Insurance and/or Mortgage servicing industry. Knowledge of Lender Placed Insurance requirements. Experience with Microsoft Team Foundation Server (TFS). Experience working with Business Requirement Applications (Modern Requirements). Working knowledge of NGLS TrackGuard system, including CCS and TrackSource. #LI-CM1     About National General Holdings: National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products. National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team! Companies and Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident. In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including: Paid Training Medical, Dental, Vision benefits Wellness Programs Life and Short/Long Term Disability Insurance 401k w/ Company Match Company Paid Holidays & Generous Time-off policy Employee Discount Program Career Advancement and Development Opportunities On-site Healthcare Clinic (Winston-Salem and Cleveland offices) On-site Fitness Center (Cleveland and Dallas offices) Subsidized parking (Cleveland office)

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