Customer Operations Manager

We are searching for a Customer Operations Manager(Administrative Operations) who is looking for a better and legit way to supplement your earnings from home and to satisfy customer needs through transparent communication. In this role, you will listen to customer grievances and peacefully resolve any concerns they may have. Additionally, notify customers about the service features that are exciting and relevant to their individual needs.   Responsibilities:   !. Take incoming calls from clients and listen to concerns, complaints, and questions carefully. !. Maintain a professional demeanor at all times and take notes on customer remarks and issues. !. Fill out digital forms for new customers and actively promote additional services and products. !. Connect customers and vendors to the appropriate department if you are unable to assist them adequately with their needs. !. Meet with customer service managers and supervisors quarterly to discuss performance and set new goals; review recordings of calls and identify key areas that can use improvement. !. Respond to client email inquiries in a timely and courteous manner and send company emails to customers who have expressed interest in services. !. Attend regular training sessions in order to update skill sets and knowledge of corporate procedures. !. Contact clients about unpaid or overdue accounts, and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made.   Job Requirements:   !. Strong communication and problem-solving skills !. Ability to multitask !. High school diploma or equivalent !. Conflict resolution and de-escalation skills !. Comfortable sitting and speaking for long periods of time !. Must be 16 years of age or older. !. Must be proficient with basic PC skills. !. Must have an internet connection. !. Basic English written language. !. Basic English spoken language. !. Computer with internet access. !. A quiet working area away from distractions. !. Must be able to work independently and get the job done. !. Desire to learn skills to successfully work from home   Additional Information: This is a Full-time/Part-time/Freelance position eligible for benefits, which include, but are not limited to medical, dental, vision, four weeks of vacation, sick leave, most federal holidays.

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